CU Direct Member Protection Services

Challenge overview

The project was multi-faceted with a significant level of complexity; the scope of work, once identified included almost fifty different projects that included not only developing a platform for selling ancillary products for various credit unions and dealerships customers but also APIs for integration with third party providers, payment processors and tax systems.

This required special attention to data security and compliance protocols. Additionally, APIs (interfaces) had to be developed to connect the MPS platform and various loan origination systems to automatically pull the required information to provide vehicle ratings and quotes. As a result, the project required a sophisticated microservices architecture built on Microsoft Azure’s cloud-native technologies with emphasis on security and compliance.

Industry
Automotive
Introduction
CU Direct is a division of the second largest processor of auto loans in the country. They provide third party ancillary vehicle protection to over 1,100 credit unions and financial institutions with over 42 million customers and over 12,000 auto dealerships. Last year, CU Direct processed $25 billion in loans and began looking to technology to reimagine and streamline how they could better provide these products to their large and growing customer ecosystem.
The Solution
Working with TechFabric, the team set out to develop an integrated platform to allow CU Direct’s financial clients to offer and sell vehicle ancillary products from various providers – it would become CU Direct’s new Member Protection System (MPS).
The Results
The outcome was an easy to use system that made it very easy for loan consultants and call center agents to sell vehicle ancillary products to their customers. The MPS system’s simpliciy and user friendlyness has increased productivity allowing agents to serve significantly more customers each day.
Get in touch

''Being in the financial industry and working directly with consumer data within the loanprocess, this was an important and substantial undertaking; it required certification byour financial intuition partners and our compliance and accounting firms.''

Nick Vincelli - President at CUDirect, Member Protection
CU Direct Member Protection Services

20k+

More users

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23

Countries since release

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20k+

More users

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Solutions

Purchasing Vehicle Ancillary Coverages Made Easy

Working with TechFabric, the team set out to develop an integrated platform to allow CU Direct’s financial clients to offer and sell vehicle ancillary products from various providers

Launched in 2017, the Member Protection System is a multi-product platform used by financial institutions and auto dealerships for quoting and selling a wide range of vehicle ancillary products and services directly to consumers. The application aggregates data from many different providers and displays results to offer choices to customers for ancillary services to their auto loan.

Much like an online marketplace, the MPS system developed by TechFabric makes it easy to get quotes from multiple providers. The application helps agents walk through the application process with the customers and helps them purchase the plan most suitable for their needs using a simple, intuitive and easy-to-use interface developed using the latest technologies on the web development stack such as Angular JS, HTML5, CSS3, TypeScript, .NET Core, C#, SQL Server, Azure Service Fabric, Logic Apps, Functions etc. The MPS platform also provides the management team with a sleek dashboard to monitor KPIs for all of their clients from one convenient place.

Results

Results

The CU Direct MPS IT Team was already using an agile approach so teaming up with TechFabric was seamless and TechFabric served asa full-service development partner, meeting all milestones successfully.

CU Direct Member Protection Services reports that TechFabric increased the time to market for the new solution by 60% exceeding expectations by delivering not only on time, but on budget.

The application was developed using a responsive design allowing the system to run on variety of devices resulting in an easy to use system and a seamless experience for loan consultants and call center agents to sell vehicle ancillary products to their customers. The MPS system’s simplicity and user friendlyness has increased productivity allowing agents to serve significantly more customers each day.

Technologies Used:

.NET Core
AngularJS
Azure
C#
Pulumi
Selenium
Service Fabric
SQL Server
Typescript

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